fly99 Privacy
Policy & Data Rights
At fly99, your privacy is taken seriously. This Privacy Policy explains exactly what personal data we collect when you use our platform, how we use and protect that data, who we share it with, and what rights you hold over your own information as a player based in Bangladesh.
How fly99 Protects Your Data
Six core principles that govern how fly99 handles every piece of personal information you share with us.
256-Bit SSL Encryption
All data transmitted between your device and the fly99 platform is protected by industry-standard 256-bit SSL encryption. Your personal details, payment information, and account credentials are always secured in transit.
We Never Sell Your Data
fly99 does not sell, rent, or trade your personal data to third-party marketers under any circumstances. Your information is used solely to provide and improve the fly99 service and to comply with legal obligations.
Minimal Data Collection
fly99 collects only the personal data that is strictly necessary to operate your account, process transactions, and comply with KYC obligations. We do not collect data beyond what is reasonably required to deliver our services.
Your Rights, Your Control
As a fly99 player, you have the right to access, correct, and request deletion of your personal data at any time. Submit a data request via our support team and we will respond within the timeframes set out in this policy.
Secure Data Storage
Player data is stored on secured, access-controlled servers. fly99 applies strict internal access controls — only authorised personnel who require data access to perform their specific job function are permitted to view player records.
Transparent Processing
fly99 is transparent about every category of data we collect and every purpose for which it is used. This Privacy Policy is written in plain English so that all players — regardless of technical background — can understand their data rights.
Contents
Important Notice: This Privacy Policy explains how fly99 collects, uses, stores, shares, and protects your personal data when you use the fly99 platform at fly99.im. By registering an account or using any fly99 service, you confirm that you have read this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree, you must not use the fly99 platform.
1. About This Privacy Policy
This Privacy Policy ("Policy") applies to all personal data processed by fly99 ("fly99", "we", "us", or "our") in connection with the operation of the fly99 online betting and casino platform, accessible at fly99.im ("the Platform"). This Policy applies to all registered users, prospective users, and visitors to the Platform.
This Policy is effective as of January 2026 and supersedes all prior versions. The date of the most recent revision is displayed at the top of this document. fly99 reserves the right to amend this Policy at any time. Where material changes are made, registered players will be notified via email or a prominent on-platform notice prior to the changes taking effect.
This Policy should be read together with fly99's Terms & Conditions and Responsible Gaming Policy, all of which form part of the legal framework governing your relationship with fly99. In the event of any conflict between this Policy and the Terms & Conditions on matters of data processing, this Policy shall prevail.
fly99 is the data controller in respect of all personal data collected through the Platform. This means fly99 determines the purposes for which personal data is collected and the manner in which it is processed. All natural-language content on the Platform, including this Policy, is provided in English.
2. Personal Data We Collect
fly99 collects the following categories of personal data in connection with the registration and operation of your account:
2.1 Identity & Contact Data
- Full legal name as it appears on your government-issued identification document
- Date of birth (for the purpose of age verification — players must be 21 or older)
- Mobile phone number and email address
- Residential address (city, district, division — Bangladesh)
- Bangladesh National Identity Card (NID) number or passport number
2.2 Financial Data
- Mobile banking account details (bKash, Nagad, Rocket, or Upay account number)
- Bank account details where bank transfer is used (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, etc.)
- Deposit and withdrawal transaction records, including amounts in Bangladeshi Taka (৳), timestamps, and payment method used
- Account balance history and bonus credit records
2.3 Technical & Usage Data
- IP address and approximate geolocation at the time of login and transactions
- Device type, operating system, browser type and version
- Session duration and frequency of platform access
- Pages visited, games accessed, and betting activity logs
- Cookie identifiers and analytics tracking data (see Section 7)
2.4 KYC Documentation
- Scanned or photographed copies of government-issued identity documents submitted during the KYC verification process
- Selfie or liveness check images where requested as part of the identity verification flow
- Source-of-funds documentation where enhanced due diligence is required
| Data Category | Examples | Mandatory? |
|---|---|---|
| Identity & Contact | Full name, date of birth, NID, phone, email | Yes — required for registration |
| Financial | bKash/Nagad number, bank account, transaction history | Yes — required for deposits & withdrawals |
| KYC Documents | NID scan, passport, selfie | Yes — required before withdrawal |
| Technical & Usage | IP address, device info, session logs | Automatically collected during platform use |
| Communications | Live chat transcripts, support emails | Collected when you contact support |
3. How We Collect Your Data
fly99 collects personal data through the following means:
3.1 Directly From You
The majority of the personal data fly99 holds about you is provided directly by you during the account registration process, during KYC verification, when you make deposits or withdrawal requests, when you contact fly99 support via live chat or email, and when you participate in promotions or surveys.
3.2 Automatically During Platform Use
When you access the fly99 platform, our servers automatically record certain technical data about your session, including your IP address, browser type, device identifiers, pages visited, games played, and session duration. This data is collected via server logs, cookies, and analytics technologies as described in Section 7 of this Policy.
3.3 From Third-Party Service Providers
fly99 may receive personal data about you from third-party KYC verification providers, payment processors (including bKash, Nagad, Rocket, and Upay), and fraud prevention services. Data received from these sources is used solely for the purposes for which it was shared and is handled in accordance with this Policy.
3.4 From Public Sources
In limited circumstances, fly99 may collect information about you from publicly available sources — for example, where enhanced due diligence requires verification of your identity or source of funds against publicly accessible records. Such collection is rare and is always proportionate to the verification purpose.
4. How We Use Your Personal Data
fly99 uses the personal data it collects for the following clearly defined purposes:
- Account Management: To create, maintain, and administer your fly99 account, including verifying your identity and age, processing your login credentials, and maintaining your account balance.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain accurate financial records of all transactions in Bangladeshi Taka (৳).
- KYC & Regulatory Compliance: To verify your identity and age (21+), to conduct anti-money laundering checks, and to fulfil any other legal or regulatory obligation applicable to fly99's operations.
- Platform Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse, and any other conduct prohibited under fly99's Terms & Conditions.
- Customer Support: To respond to your enquiries, complaints, and support requests via live chat and email ([email protected]), and to maintain records of communications for quality assurance.
- Responsible Gaming: To monitor account activity for signs of problem gambling behaviour and to administer responsible gaming tools including deposit limits, loss limits, session timers, and self-exclusion requests.
- Personalisation & Promotions: To personalise your platform experience and, where you have consented to marketing communications, to send you relevant promotional offers — such as BPL season bonuses, Eid promotions, or Pohela Boishakh special offers — by email or SMS.
- Platform Improvement: To analyse usage data and technical logs in order to improve the fly99 platform, fix bugs, optimise performance, and develop new features.
- Legal Proceedings: To establish, exercise, or defend legal claims where necessary.
fly99 will not use your personal data for any purpose other than those listed above without first notifying you and, where required, obtaining your consent.
5. Legal Basis for Processing
fly99 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual Necessity: Processing that is necessary to perform the contract between fly99 and you as a registered player — including account registration, transaction processing, game delivery, and customer support.
- Legal Obligation: Processing required to comply with applicable legal obligations, including KYC identity verification, anti-money laundering checks, age verification (21+), and financial record-keeping.
- Legitimate Interests: Processing carried out for fly99's legitimate business interests, including fraud detection, platform security, internal analytics, and responsible gaming monitoring — provided those interests are not overridden by your data protection rights.
- Consent: Where fly99 sends you marketing communications or uses non-essential cookies, this is done on the basis of your explicit consent. You may withdraw consent for marketing communications at any time by contacting [email protected].
Where processing is based on consent, withdrawal of that consent does not affect the lawfulness of processing carried out before the withdrawal.
6. Sharing Your Personal Data
fly99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. fly99 may share your personal data with the following categories of recipient, strictly on a need-to-know basis:
6.1 Payment Processors
To process your deposits and withdrawals, fly99 must share transaction details with your chosen payment provider — bKash, Nagad, Rocket, Upay, or a Bangladeshi bank such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank. These providers receive only the data necessary to process the specific transaction.
6.2 KYC & Identity Verification Providers
fly99 works with third-party KYC verification providers to authenticate the identity documents you submit during account verification. These providers are contractually bound to process your data only for the purpose of identity verification and to maintain appropriate security standards.
6.3 Game Studio Providers
When you participate in games provided by third-party studios — including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe — certain technical identifiers (such as a session token or anonymised player ID) are shared with the studio to facilitate game delivery. Full identity data is not transmitted to game studios.
6.4 Fraud Prevention & Security Services
fly99 may share data with specialist fraud prevention and cybersecurity service providers for the purpose of detecting and preventing fraudulent activity, money laundering, and multi-accounting. These providers operate under strict confidentiality obligations.
6.5 Legal & Regulatory Authorities
fly99 may disclose your personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required to do so by applicable law, by a valid legal order, or where disclosure is necessary to protect the legal rights of fly99 or its players.
6.6 Corporate Transactions
In the event of a merger, acquisition, or sale of fly99's business or assets, player data may be transferred to the acquiring entity as part of that transaction. In such circumstances, you will be notified via the Platform before your data is transferred and becomes subject to a different privacy policy.
7. Cookies & Tracking Technologies
fly99 uses cookies and similar tracking technologies to operate the Platform, recognise returning users, maintain session state, prevent fraud, and analyse platform usage. The following categories of cookie are used:
7.1 Essential Cookies
These cookies are strictly necessary for the Platform to function. They enable core features such as user authentication, session management, security token validation, and load balancing. The Platform cannot function correctly without these cookies and they cannot be disabled.
7.2 Analytics Cookies
fly99 uses analytics cookies to understand how players interact with the Platform — which pages are visited most frequently, how long sessions last, and where users encounter difficulties. This data is used in aggregate, anonymised form to improve the Platform experience. Analytics data is never used to identify individual players for marketing purposes without consent.
7.3 Functional Cookies
Functional cookies remember your preferences — such as your preferred language, display settings, and previously used payment methods — so that you do not need to re-enter them on each visit.
7.4 Managing Cookies
You may control cookie settings through your browser's privacy settings. Disabling non-essential cookies will not prevent you from using the Platform, but may affect certain personalisation features. Disabling essential cookies may prevent you from logging into your account. For more information on managing cookies in popular browsers, refer to the help documentation of your specific browser application.
8. Data Retention
fly99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal obligations. The following retention principles apply:
- Active Accounts: Personal data associated with an active fly99 account is retained for the full duration of the account's existence plus a post-closure retention period as described below.
- Closed Accounts: Following account closure, fly99 retains identity and financial records for a minimum period of five (5) years in order to comply with anti-money laundering obligations and to facilitate the resolution of any disputes or legal claims that may arise post-closure.
- KYC Documents: Identity documents submitted during KYC verification are retained for a minimum of five (5) years following account closure, in line with standard financial record-keeping requirements.
- Transaction Records: Records of all deposits, withdrawals, bonuses, and game transactions are retained for a minimum of five (5) years following the date of the transaction.
- Support Communications: Records of live chat and email support interactions are retained for up to three (3) years from the date of the interaction, for quality assurance and dispute resolution purposes.
- Technical Logs: Server logs and session data are retained for up to twelve (12) months for security monitoring and fraud detection purposes, after which they are permanently deleted or anonymised.
- Marketing Consents: Records of your marketing consent preferences are retained for the duration of your account and for three (3) years following account closure.
Once the applicable retention period expires, personal data is securely deleted or irreversibly anonymised. fly99 conducts periodic data audits to ensure that data is not retained beyond the periods specified in this Policy.
9. Your Data Rights
As a fly99 player, you hold the following rights in respect of the personal data fly99 holds about you. To exercise any of these rights, please contact the fly99 Data Support team at [email protected] with the subject line "Data Rights Request".
Right of Access
You have the right to request a copy of all personal data fly99 holds about you. We will provide this within 30 days of a verified request.
Right to Rectification
You have the right to request correction of any inaccurate or incomplete personal data we hold about you. Contact support to update your records.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
Right to Restriction
You may request that fly99 restricts processing of your data in certain circumstances — for example, while the accuracy of the data is being contested.
Right to Portability
You may request a copy of certain personal data in a structured, machine-readable format where the data was provided by you and processed by automated means.
Right to Object
You have the right to object to the processing of your personal data where fly99 relies on legitimate interests as the legal basis, including objecting to direct marketing.
fly99 will respond to all verified data rights requests within thirty (30) calendar days. In complex cases, this period may be extended by a further thirty (30) days, in which case you will be notified of the extension and the reason for it. fly99 will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.
To protect your privacy, fly99 must verify your identity before processing any data rights request. You will be asked to confirm your registered email address and, in some cases, to provide a copy of your identity document.
10. Data Security
fly99 takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.
10.1 Technical Security Measures
- 256-bit SSL/TLS encryption on all data transmitted between your device and the fly99 platform
- Encryption at rest for all sensitive personal data and financial records stored on fly99 servers
- Firewalls, intrusion detection systems, and continuous network monitoring
- Two-factor authentication (2FA) available for all player accounts via SMS OTP
- Regular penetration testing and vulnerability assessments conducted by independent security specialists
10.2 Organisational Security Measures
- Strict role-based access controls — only authorised personnel with a specific operational need may access player personal data
- All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training
- A documented data breach response procedure is in place, including notification protocols for affected players in the event of a significant breach
10.3 Your Role in Data Security
While fly99 implements robust security measures, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for ensuring that you log out of your account after each session, particularly on shared devices. fly99 will never contact you to ask for your password. If you suspect your account has been compromised, contact fly99 support immediately at [email protected].
11. Children & Minors
The fly99 platform is strictly for adults aged 21 years and above. fly99 does not knowingly collect, store, or process personal data belonging to any person under the age of 21. Age verification is a mandatory component of the fly99 account registration and KYC process.
If fly99 discovers or has reasonable grounds to believe that personal data belonging to a person under 21 has been collected — whether through fraudulent registration or any other means — that data will be deleted immediately, the associated account will be permanently closed, and any funds in the account will be handled in accordance with applicable anti-money laundering and responsible gaming obligations.
If you are a parent or guardian and believe that your child has registered an account on fly99, please contact us immediately at [email protected]. fly99 will investigate the matter and take appropriate remedial action without delay.
12. Third-Party Links
The fly99 platform may contain references to third-party game providers, payment processors, and other service partners. While fly99 takes care to work only with reputable third-party providers, fly99 does not control the privacy practices of these external parties and is not responsible for the content of their privacy policies.
fly99 encourages you to review the privacy policy of any third-party provider with whom you interact directly — for example, the privacy policies of bKash, Nagad, Rocket, Upay, Evolution Gaming, and Spribe — to understand how they handle your personal data in the context of their own services.
This Privacy Policy applies only to personal data collected and processed directly by fly99 through the fly99.im platform.
13. Changes to This Privacy Policy
fly99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The effective date displayed at the top of this document will always reflect the date of the most recent revision.
Where changes are material — meaning they significantly affect how fly99 processes your personal data or your rights in relation to that data — fly99 will notify registered players via email and/or a prominent notice on the Platform at least seven (7) days before the revised Policy takes effect.
For minor or non-material changes (such as corrections to formatting, clarifications that do not alter the substance of the Policy, or updates to contact details), fly99 may update the Policy without prior notification. We recommend reviewing this page periodically to remain informed of how fly99 protects your data.
Your continued use of the fly99 platform after any amendment to this Policy takes effect constitutes your acceptance of the revised terms.
14. Contact & Data Requests
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how fly99 handles your personal data, please contact the fly99 support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line: "Privacy Policy Enquiry" or "Data Rights Request"
- Live Chat: Available 24/7 via the fly99 platform
- Response Time: Within 4–12 hours for general enquiries; within 30 calendar days for formal data rights requests
When submitting a data rights request, please include your registered email address, your full name as it appears on your fly99 account, and a clear description of the right you wish to exercise. fly99 may request additional identity verification before processing your request in order to protect your privacy.
fly99 is committed to resolving all privacy-related concerns promptly and fairly. If you are not satisfied with fly99's response to your data rights request or privacy complaint, you may seek independent advice or contact the relevant data protection authority in your jurisdiction.
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