fly99 Responsible
Gaming Commitment
fly99 believes that gambling should always be an enjoyable, controlled activity — never a source of financial stress or personal harm. This page explains the tools, policies, and support systems fly99 has in place to help every Bangladesh player stay in control of their gaming activity .
Our Responsible Gaming Commitment
At fly99, player welfare is not a legal checkbox — it is a core part of how we build and operate our platform. Every tool, policy, and process described on this page is available to all registered players across Bangladesh at no cost.
Important Notice for All Players
Gambling is intended as a form of entertainment, not as a means of generating income or solving financial problems. The games available on fly99 involve real money and carry an inherent risk of financial loss. fly99 strongly advises all players to set a personal budget before playing, to never chase losses, and to take regular breaks. If gambling is causing you stress, financial difficulty, or relationship problems, please make use of the tools and support options on this page immediately.
Strict 21+ Age Policy
fly99 enforces a minimum age of 21 years for all registered players. Age verification is a mandatory step in the account creation and KYC process. Any account found to belong to a person under 21 is permanently closed without delay.
Personal Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is active, it cannot be increased for a cooling-off period of 24 hours — protecting you from impulsive decisions during a losing streak.
Loss Limit Controls
In addition to deposit limits, fly99 allows players to set a maximum loss threshold per day, week, or month. When your loss limit is reached, the platform automatically suspends further wagering until the period resets.
Session Time Reminders
Lose track of time while playing? fly99's session timer sends you a notification alert after a duration you define — whether that is 30 minutes, 1 hour, or 2 hours. Staying aware of how long you have been playing is a simple but powerful habit.
Time-Out & Cooling-Off
If you feel you need a short break from the platform, activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot log in, deposit, or place bets.
Self-Exclusion Programme
For players who need a longer break, fly99 offers a self-exclusion option ranging from 6 months to permanent exclusion. Self-exclusion requests are processed within 24 hours, and marketing communications are stopped immediately upon activation.
fly99 Player Protection Tools
All responsible gaming tools are accessible from the Account Settings panel once you are logged in. They are completely free to activate and take effect immediately or within the timeframes described below.
Deposit Limit
Set a maximum deposit amount per day, week, or month in Bangladeshi Taka (৳). Reductions take effect immediately. Increases require a 24-hour waiting period before they become active.
Loss Limit
Define the maximum amount in ৳ you are willing to lose within a set time period. The platform automatically pauses your betting access once the threshold is reached for that period.
Session Timer
Receive an on-screen notification after a preset duration. You choose the interval. This tool does not restrict play — it simply keeps you informed of how long your session has been running.
Time-Out
Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. The time-out cannot be reversed before the selected period ends, giving you a genuine, enforced break.
Self-Exclusion
Request self-exclusion for 6 months, 12 months, 2 years, 5 years, or permanently. During self-exclusion, your account is fully closed, all promotions are cancelled, and all marketing is halted.
Reality Check
Enable periodic reality check pop-ups that show you a summary of your session — time played, net balance change, and total wagered. This keeps your awareness sharp and decisions informed.
Transaction & Game Log
Access a full history of every deposit, withdrawal, bet, and game session from your account dashboard. Reviewing your history regularly is one of the most effective ways to stay in control.
Tool Activation & Timing
| Tool | Takes Effect | Can Be Reversed? | Status |
|---|---|---|---|
| Deposit Limit (reduce) | Immediately | Yes — after 24-hour cooling period | Active |
| Deposit Limit (increase) | After 24 hours | Yes — request reversal within 24 hours | Active |
| Loss Limit | Immediately | Yes — after 24-hour cooling period | Active |
| Session Timer | Immediately | Yes — at any time | Active |
| Time-Out (24h–30d) | Immediately | No — cannot be shortened | Active |
| Self-Exclusion (6m–5yr) | Within 24 hours | No — fixed for the chosen duration | Active |
| Permanent Self-Exclusion | Within 24 hours | No — irreversible | Active |
Healthy Gambling Habits
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious. Recognising the early warning signs — in yourself or someone you know — is the first and most important step toward getting help.
If You Recognise These Signs
If two or more of the warning signs above apply to you, we strongly encourage you to activate the self-exclusion or time-out tool on fly99 immediately, and to reach out to the fly99 support team at [email protected]. Problem gambling is a recognised condition that responds well to early intervention. You do not need to wait until the situation becomes severe before asking for help.
Underage Gambling Prevention
fly99 operates a strict 21+ age policy. No person under the age of 21 may register an account, make a deposit, or place a bet on the fly99 platform. Age verification is performed during the KYC process and again when any unusual account pattern is detected.
If you share a device with younger family members — including teenagers — fly99 strongly recommends the following precautions to prevent accidental or deliberate underage access:
- Never save your fly99 login credentials in a shared browser or on a shared device.
- Always log out of your fly99 account when you have finished playing.
- Use a strong, unique password for your fly99 account that no family member knows.
- Enable device-level parental controls and content filtering software where available.
- Talk openly with younger family members about the risks associated with gambling.
- If you suspect a minor has accessed your account, contact fly99 support immediately.
Report Underage Access
If you believe a person under the age of 21 has registered an account or accessed the fly99 platform — whether using your credentials or independently — please contact our support team immediately. We will investigate and take appropriate action without delay, including permanent account closure and return of any funds in accordance with our policies.
Contact us at: [email protected]
Parental Controls
We recommend parents and guardians in Bangladesh make use of free parental control tools available on Android and iOS devices, as well as router-level filtering options provided by local ISPs. These tools can restrict access to gambling-related websites at the network level, providing an additional layer of protection beyond fly99's own age verification measures.
How to Get Help — You Are Not Alone
Seeking help for a gambling problem is a sign of strength, not weakness. fly99's support team is available 24 hours a day, 7 days a week to assist you in activating any responsible gaming tool or to discuss concerns about your gambling behaviour. All conversations are treated with complete confidentiality.
Live Chat Support
The fastest way to reach fly99 is via the live chat feature available on the platform, accessible 24/7. Our support agents are trained in responsible gaming and will treat your conversation with sensitivity and discretion.
Email Support
Send a detailed message to the fly99 responsible gaming team at [email protected] with the subject "Responsible Gaming Request". Our team will respond within 4–12 hours and will guide you through activating any tool or submitting a self-exclusion request.
Self-Service Account Tools
If you prefer to act independently without contacting support, all responsible gaming tools — including deposit limits, loss limits, time-out, and self-exclusion — are available directly from the Account Settings panel when you are logged in to fly99.
External Counselling Resources
If you feel that your gambling behaviour requires professional support beyond what fly99 can provide, we encourage you to seek independent counselling services. Mental health and addiction support services are available across Bangladesh, including through Dhaka-based hospitals and community health centres. Speak to a trusted doctor, counsellor, or mental health professional — early intervention leads to far better outcomes.
Talk to Someone You Trust
Sometimes the most effective first step is the simplest one — talking honestly with a family member, a close friend, or a trusted colleague about your concerns. Problem gambling thrives in secrecy. Opening up about the issue reduces its power significantly and enables your support network to help you make positive changes. fly99 encourages all players who feel concerned to take this step today.
Play Smart. Play Safely with fly99.
fly99 is built for Bangladesh players who enjoy online gaming responsibly. Explore our cricket betting, live casino, slots, crash games, and fishing games — all on a platform that puts your safety first.